Frequently Asked Questions

MilkaHoney stands out because of our:

• 100% Pure & Natural: Our honey is raw, unprocessed, and free from additives or preservatives.
• Ethical Sourcing: We work directly with small-scale beekeepers who practice sustainable beekeeping.
• Quality Testing: Every batch undergoes rigorous testing for purity and quality.
• Variety: We offer unique honey varieties with distinct flavors and health benefits.

To maintain the quality of your honey:

• Store at room temperature (between 18-24°C) in a cool, dark place
• Keep the container tightly sealed to prevent moisture absorption
• Avoid refrigeration as it can accelerate crystallization
• Use clean, dry utensils when handling to prevent contamination

Properly stored honey can last indefinitely, though we recommend consuming within 2 years for best quality.

Honey is a natural product and variations in color, texture, and consistency are completely normal and indicate authenticity:

• Color: Ranges from light golden to dark amber depending on floral source
• Texture: May be liquid, creamy, or crystallized - all are natural states
• Seasonal Variations: Honey from the same floral source can vary between seasons

These variations don't affect the quality or nutritional value of the honey.

Ordering from MilkaHoney is simple:

1. Browse our products and select your desired items
2. Add items to your cart
3. Proceed to checkout
4. Enter your shipping details
5. Complete your order via WhatsApp

You'll receive an order confirmation with your order details and estimated delivery time.

We offer the following shipping options:

• Standard Shipping: ₹70 for orders below 10 KG (3-5 business days)
• Shipping Charge Discount: On all orders of 10 KG or more shipping Charge May add Half cost original Shipping Charge

Delivery times may vary depending on your location and the delivery partner. We ship all orders within 1 business day of receiving them.

Currently, we only ship within India. We're working on expanding our shipping options to other countries in the near future.

For bulk international orders, please contact our customer service team at varghesemc8@gmail.com to discuss possible arrangements.

Our raw, unprocessed honey offers numerous health benefits:

• Rich in antioxidants that help protect your body from cell damage
• Contains natural enzymes that aid digestion
• Has antibacterial and anti-inflammatory properties
• Can help soothe sore throats and coughs
• May help with seasonal allergies when sourced locally
• Provides a natural energy boost without processed sugars

Note: Honey should not be given to infants under 1 year of age.

While honey is a natural sweetener with health benefits, it should still be consumed in moderation:

• Adults: 1-2 tablespoons per day is generally recommended
• Children over 1 year: 1-2 teaspoons per day

These amounts can be adjusted based on your dietary needs and health goals. If you have diabetes or other health conditions, please consult your healthcare provider.

Honey is an animal product (produced by bees), so it is not considered vegan. However, our honey is:

• 100% natural with no additives
• Sourced from ethical beekeepers who prioritize bee welfare
• Produced using sustainable beekeeping practices

For those following a vegan lifestyle, we recommend plant-based alternatives like maple syrup or agave nectar.

We stand behind the quality of our products:

• Damaged Products: If your order arrives damaged, please contact us within 48 hours with photos for a replacement or refund.
• Wrong Items: If you receive incorrect items, we'll arrange for the correct products to be sent to you.
• Quality Issues: If you're unsatisfied with the quality, please contact us and we'll make it right.

Due to the perishable nature of honey, we generally don't accept returns unless the product is damaged or incorrect.

Yes! We offer special pricing for:

• Retailers interested in carrying our products
• Restaurants and cafes
• Corporate gifting
• Bulk purchases (25+KG)

Please contact our wholesale team at varghesemc8@gmail.com for more information and pricing.